Organizational Development
ChangeTM helps an organization to embrace its history and achievements while re-inventing itself to meet the changing needs of key stakeholders.
Employee Relations & Customer Service
CSG understands that for organizations to thrive in today’s world marketplace they must meet public demands better and faster than in the past.
Leadership & Development
The organization that moves toward internal collaboration to take advantage of the great diversity of information, ideas, technology and people available to it can achieve a unity of purpose.
Employee Training Process
CSG’s training expertise includes but is not limited to Time Management, Effective Communication, Project Management, Abuse Dynamics & Impact, Change Management, Team Building, Integrity & Ethics, Negotiation Skills, Safety & Security, Behavioral Social Styles, Giving/Receiving Feedback, Performance Management.
EEO/AAP Compliance & Investigation
CSG is accustomed to helping organizations meet EEO/AAP compliance. We understand the process of conducting fact-finding investigations and resolving complaints of discrimination, harassment and retaliation.
Diversity Strategic Planning & Education
CSG Team understands the value of a diverse workforce as it relates to business realities. We also know the importance of preparing employees to navigate through the many aspects of diversity regarding cultural, ethnic and language differences, as well as other diverse characteristics such as sexual orientation and generational dynamics.
Family & Civil County Mediator
Family Law Mediation is a way of resolving disputes between people in conflict, usually facilitated by a neutral person. Separated families are encouraged to use family mediation to help resolve their disputes about children, instead of using the family law courts.
Organizational Development
CSG builds on what’s already been accomplished and looks at innovative ways to continue these processes. Our focus of Honoring Tradition While Pioneering ChangeTM helps an organization to embrace its history and achievements while re-inventing itself to meet the changing needs of key stakeholders. We understand both the content (the “what”) and the process (the “how”) that underscores change. It is with these beliefs that CSG will work in partnership with its clients through:
– Work Climate Studies / Surveys
– Organizational Efficiency Reviews
– Process Improvement Initiatives
– Strategic Planning & Business Planning
– Balance Score Card Design & Analysis
– Business Integration Strategies
Leadership & Development
The organization that moves toward internal collaboration to take advantage of the great diversity of information, ideas, technology and people available to it can achieve a unity of purpose. The organization that has an environment with an entrepreneurial spirit that is balanced with leadership learning and personal accountability can’t help but be recognized as one that commits itself to creating future success. It is with these beliefs that CSG works in partnership with organizations to implant and conduct:
– Leadership Style Assessments
– 360 Degree Leadership Skills Assessments
– Leadership Performance Coaching
– Critical Thinking & Decision Making
– Mentoring & Conflict Resolution
Diversity Strategic Planning & Education
CSG Team understands the value of a diverse workforce as it relates to business realities. We also know the importance of preparing employees to navigate through the many aspects of diversity regarding cultural, ethnic and language differences, as well as other diverse characteristics such as sexual orientation and generational dynamics. We are experienced in creating strategies, and designing and delivering large scale training and small intimate educational processes for our clients that include:
– Cultural Inclusion & Proficiency
– Behavioral Social Styles Analysis
– Cultural Shifts Through Organizational Change
– Multi-Cultural Customer Service Competency
– Recognizing & Accepting Differences
– Generational Dynamics & Impact
Employee Relations & Customer Service
CSG understands that for organizations to thrive in today’s world marketplace they must meet public demands better and faster than in the past. They need to be innovative and proactive to increase production and improve delivery cycles. Often, work processes that have succeeded in the past fail to bridge the gap into the present and create the connection to the future. Being on the leading edge requires a willingness to look at what is working, and what needs to be changed in order to be sensitive to the blending of the old and the new. CSG helps clients meet their employee and customer challenges through:
-
Customer Service
-
Process Improvement
-
Conflict Management
-
Teamwork
-
Interpersonal Communication
-
Dynamics of Selling
-
Motivating & Recognition
-
Problem Solving
Employee Training Process
“The challenge is in building an organization that has the culture of continually asking difficult questions about the soul and fate of itself, with the understanding that things are going to continually change in spite of resistance.” The “why” for learning is what strikes a cord with employees. When the “whys” are understood, people buy into the learning process. Subsequently, CSG always incorporates into its training why the desired learning is beneficial to the organization and its employees. CSG’s training expertise includes but is not limited to the following learning disciplines:
– Time Management
– Effective Communication
– Project Management
– Abuse Dynamics & Impact
– Change Management
– Team Building
– Integrity & Ethics
– Negotiation Skills
– Safety & Security
– Behavioral Social Styles
– Giving/Receiving Feedback
– Performance Management
EEO/AAP Compliance & Investigation
CSG is accustomed to helping organizations meet EEO/AAP compliance. We understand the process of conducting fact-finding investigations and resolving complaints of discrimination, harassment and retaliation. Our practice also supports the development and implementation of Affirmative Action plans and other Equal Employment Opportunity initiatives. CSG’s methodology includes the use of:
-
Policies & Procedures Design & Application
-
Employment Laws & Regulations
-
Sexual Harassment/Misconduct Prevention Processes
-
Mediation & Conflict Resolution
-
Employment Standards & Practices
-
EEO Education & Awareness Training
-
ADA Training & Process Implementation
-
Workplace Violence Avoidance
-
Customer Service
-
Process Improvement
-
Conflict Management
-
Teamwork
-
Interpersonal Communication
-
Dynamics of Selling
-
Motivating & Recognition
-
Problem Solving
Family & Civil County Mediator
Civil Mediation is a voluntary method of dispute resolution, which may enable you to settle a civil disagreement without a court trial. Mediation is a cooperative process in which parties work together to find a solution instead of working against each other.
Family Law Mediation is a way of resolving disputes between people in conflict, usually facilitated by a neutral person. Separated families are encouraged to use family mediation to help resolve their disputes about children, instead of using the family law courts.
We also offer Virtual Workshops
Looking for virtual trainings for your office or a smaller setting?
